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Tel Trends Solutions' technological infrastructure offers flexible solutions based on the use of cutting-edge technology. Our state-of-the-art telecommunications and call center technologies are highly reliable, functional, sustainable and highly recognized in the industry. TTS has the following key technology components: automatic call distributor (ACD) inbound system, predictive dialing system, voice compression, call recording, server network and PC's, email and internet access, and management and administrative systems. |
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Our Call Center solution provides a powerful array of features that allow us to tailor unique client solutions. It is built upon innovative automatic call distribution (ACD) technology that offers a suite of call routing capabilities designed to help our agents handle calls more effectively and increase our center's overall level of productivity. The system automatically routes calls to first available associate or is skills based driven.
The call routing technology also allows TTS to create call vectoring capability to balance call loads to help improve customer service. |
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